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Customer Service

Returns, Cancellation & Warranty Policy
 
We will not accept any product returns without a "Returned Material Authorization" number (RMA #) issued in advance. ANY item returned without the RMA number clearly written on the outside of the carton will not be accepted and/or may not be correctly identified, logged, or tracked. This will result in an undue delay of credit being issued or in credit denial. We are not responsible for product returns lost in transit.
 
Once we have issued the "RMA" number, if you are shipping an item back to Custom Performance Innovations, please ship via UPS, Fed Ex or other method by which you can verify proof of shipment and receipt of goods. This is for your protection in the unlikely event that your item is lost in transit. If we do not receive your return we can not credit your account. No items containing gasoline, oil, or other flammable and/or hazardous materials will be accepted for return. No exceptions. Please include the CPI RETURN FORM with each issued RMA. All requests for product returns must be made within 30 days of invoice date.
 
Shipping Damage
 
If you receive a product that is damaged in transit/shipping PLEASE notify us immediately at sales@custom-performance.net. We will arrange to have the item picked-up by the shipper at no expense to you, for return to the appropriate location. Do NOT ship it back at your expense.
 
Received Wrong Item
 
If you receive an incorrect item due to our error please contact our us for an RMA Number and specific return instructions. No re-stocking fee or additional charges are assessed for incorrectly shipped parts. We will promptly ship the correct replacement item and credit your account upon receipt of the mis-shipped goods.
 
Return requests for all "Other Reasons"
 
Depending on the item or circumstances under which the item is being returned, you may be assessed up to a 20% restocking charge. All items must be in re-salable and new/unused condition and in the original packaging, as received by you. You are responsible for all shipping costs & insurance.
 
Pricing Policy
 
We strive to provide our customers with quality items at competitive prices and urge you to "price shop" before buying from anyone. Thanks to the Internet, it's quick and easy to find the best possible deals. For that very reason, our Product Managers keep close tabs on our competitors and frequently change selling prices to "Meet the Competition" whenever possible. We also make special Volume Buy-In Deals with our suppliers from time to time and pass the savings on to you. When the "Sale" ends, prices go up. Prices may also go up because of spot price increases from the manufacturer, or supply shortages. Due to the very competitive nature of online selling, we can not give refunds or credits if prices go down any more than we would expect you to send us more money if our prices go up. Prices in effect at the time of purchase are firm.
 
Order Cancellation
 
If you wish to cancel an order please call us at 540-903-3405 as well as email us at sales@custom-performance.net immediately. Failure to do so may result in penalties such as restocking charge of 20%. In the event you cancel an order after your credit card transaction has been successfully processed, you will be charged a 5% processing fee to cover the transactional fees incurred to debit and credit your account. If the item has shipped, you are liable for all shipping charges incurred in the transaction even if you do not accept delivery of the merchandise. This liability includes the outbound S&H charge on your original order and all other costs we may incur to have the item(s) returned to our location or point of origin.
 
Warranty Information
 
Due to the vast array of products supplied by many different manufacturers, Factory Warranty Policies will vary. If you have questions about any particular item's warranty, please email or us at 540-903-3405 for details before purchasing. We'll be glad to answer all your questions .
 
Once your item is placed in service and you experience a problem or suspect it to be "defective" you may file a warranty claim directly with the appropriate Manufacturer. Most manufacturers offer Product Replacement or Repair, at their discretion. Please retain "Proof of Purchase" documentation from Custom-Performance Innovations. It is required should you ever need to file a Warranty Claim. "Proof of Purchase" can be your credit card statement purchase record or the electronic invoice we send to your e-mail address upon order confirmation.
 
As stated above, your purchase is covered under the applicable Guaranty or Warranty Policies as issued by the respective Manufacturer of that item, as available to the general public. No other Guaranty or Warranties are expressed or implied by Custom Performance Innovations. Important Note: Some electrical items may be easily damaged or destroyed due to improper installation by a non-certified or unqualified installer. We highly recommend that you arrange installation by a professional installer or qualified ASE technician before you purchase these items. Some installers may charge more to install electronic components not supplied by their company and some professional installers will ONLY install products purchased at their location. PLEASE be aware of these facts BEFORE you buy. For this reason, they are sold on an "as is" basis if installed by non-qualified "DIY/Do It Yourself" end users.
 
Additionally, we may occasionally offer "clearance items, one-time buys, or discontinued items" for sale on a non-returnable basis. However, these items will be clearly marked as such on our web site, so you will know before you purchase them that they are non-returnable items.
 
Credit Card Processing
 

Orders are processed the same day and credit authorization obtained based on the total price of the order. The total price is then placed in a pending status until the order is shipped. Once the order has shipped, the order is released from "pending” status to "paid in full”.

Labor Claims
 
Custom Performance Innovations will not accept, honor, or be responsible for "Labor Claims" or "Labor Reimbursements" of any kind. Any/all parts, tools and accessories are sold and warranted on a "replacement of part only" or "credit of cost of part only" basis. This policy applies to all merchandise sold on all web sites owned and operated by Custom Performance Innovations.